Support
FAQ
- How does a bill acceptor work?
- What are the differences among interface protocols?
- How do I clean the GBA and how often should I do it?
- Can I use cleaning cards?
- Can I calibrate the GBA and how often should I do it?
- Can I use any white sheet of paper to calibrate the GBA?
- How can I upgrade my software?
- How can I contact customer service/tech support?
What are the differences among interface protocols?
A list of interface protocol explanations exists on the Terminology page.
How do I clean the GBA and how often should I do it?
Use and environment determine how often the GBA should be cleaned. A general rule is when the acceptance rate drops. Use a 50 % Isopropyl Alcohol and 50% Water solution. To protect the plastic components, do not exceed 50% alcohol. Complete instructions can be found on page 4 of the GBA product manual.
Can I calibrate the GBA and how often should I do it?
Calibration can and should be performed when you change the EPROM or if a drop in acceptance occurs. Calibration is easy to do and uses the white calibration paper found in every GBA operating manual. Complete calibration instructions can be found on page 4 of the GBA operating manual.
How can I upgrade my software?
Software can be shipped or e-mailed from Astrosystems Inc. at the request of the customer. Remember when handling an EPROM always wear an antistatic wristband. The GBA must be calibrated after a software change. Complete details for changing an EPROM can be found on page 4 of the GBA operating manual.
How can I contact customer service/tech support?
Customer Service and Technical Support can be reached at any of our service centres during normal business hours.
