Microcoin Global Bill Acceptors USA UK Australia

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Bill Acceptors

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Support

FAQ

  • How does a bill acceptor work?
  • What are the differences among interface protocols?
  • How do I clean the GBA and how often should I do it?
  • Can I use cleaning cards?
  • Can I calibrate the GBA and how often should I do it?
  • Can I use any white sheet of paper to calibrate the GBA?
  • How can I upgrade my software?
  • How can I contact customer service/tech support?

How does a bill acceptor work?

Through the use of magnetics and an optically reflective and transmissive sensor array, The GBA scans the currency for authenticity. The currency is then passed and stacked to the cashbox.

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What are the differences among interface protocols?

A list of interface protocol explanations exists on the Terminology page.

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How do I clean the GBA and how often should I do it?

Use and environment determine how often the GBA should be cleaned. A general rule is when the acceptance rate drops. Use a 50 % Isopropyl Alcohol and 50% Water solution. To protect the plastic components, do not exceed 50% alcohol. Complete instructions can be found on page 4 of the GBA product manual.

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Can I use cleaning cards?

Cleaning cards are found to be ineffective in the GBA and should not be used.

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Can I calibrate the GBA and how often should I do it?

Calibration can and should be performed when you change the EPROM or if a drop in acceptance occurs. Calibration is easy to do and uses the white calibration paper found in every GBA operating manual. Complete calibration instructions can be found on page 4 of the GBA operating manual.

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Can I use any white sheet of paper to calibrate the GBA?

No, the white calibration paper found in every GBA operating manual is a special optical grade paper designed for the GBA. Standard sheets do not have the optical characteristics necessary to calibrate the GBA sensor array.

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How can I upgrade my software?

Software can be shipped or e-mailed from Astrosystems Inc. at the request of the customer. Remember when handling an EPROM always wear an antistatic wristband. The GBA must be calibrated after a software change. Complete details for changing an EPROM can be found on page 4 of the GBA operating manual.

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How can I contact customer service/tech support?

Customer Service and Technical Support can be reached at any of our service centres during normal business hours.

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